Cookie Policy

This Cookie Policy explains how WiseLogic Co., Ltd. ("WiseLogic," "we," "us," or "our") uses cookies and similar tracking technologies on the SQUID AI platform (the "Service"). This policy should be read in conjunction with our Privacy Policy. Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use an application. They are widely used to make websites and applications work efficiently, provide a better user experience, and supply information to the site or application operators. By using the Service, you consent to the use of essential cookies. For non-essential cookies, we will obtain your consent before placing them on your device, in accordance with the PDPA.

Essential cookies are strictly necessary for the operation of the Service and cannot be disabled. These cookies do not require your consent as they are essential for providing the basic functionality you have requested. Essential cookies we use include: 2.1 Authentication Cookies: Used to identify you after you log in and maintain your session throughout your use of the Service. These cookies are managed through Supabase and ensure secure access to your account. - Name: sb-access-token, sb-refresh-token - Purpose: User authentication and session management - Duration: Session / 7 days (refresh token) - Provider: Supabase 2.2 Security Cookies: Used to prevent cross-site request forgery (CSRF) and other security threats. These cookies help protect your account and data. - Name: csrf-token - Purpose: Security and fraud prevention - Duration: Session - Provider: SQUID AI 2.3 Preference Cookies: Used to remember your settings and preferences within the Service, such as language selection, theme preferences, and display settings. - Name: locale, theme, sidebar-state - Purpose: User interface preferences - Duration: 1 year - Provider: SQUID AI 2.4 Load Balancing Cookies: Used to distribute traffic across our servers to ensure optimal performance and availability of the Service. - Purpose: Infrastructure performance - Duration: Session - Provider: SQUID AI

Analytics cookies help us understand how users interact with the Service, which pages and features are most popular, and how we can improve the user experience. These cookies collect aggregated, anonymized data and are only placed with your consent. 3.1 PostHog Analytics: - Purpose: Product analytics, feature usage tracking, user journey analysis - Data collected: Page views, feature interactions, session duration, user flows (anonymized) - Data location: European Union - Duration: 1 year - Privacy: https://posthog.com/privacy 3.2 Google Analytics: - Cookie names: _ga, _ga_*, _gid, _gat - Purpose: Website traffic analysis, user behavior tracking, audience demographics - Data collected: Page views, session duration, bounce rate, traffic sources, device information (anonymized) - Data location: United States - Duration: _ga: 2 years, _gid: 24 hours, _gat: 1 minute - Privacy: https://policies.google.com/privacy - Opt-out: https://tools.google.com/dlpage/gaoptout We have configured both analytics services to anonymize IP addresses and minimize the collection of personal data. We do not use analytics data to identify individual users.

In addition to our own cookies and the analytics cookies described above, certain third-party services integrated into the Service may set their own cookies: 4.1 Stripe (Payment Processing): - Purpose: Secure payment processing, fraud detection, and PCI compliance - Cookies: __stripe_mid, __stripe_sid, and related cookies - Duration: Varies (session to 1 year) - These cookies are only set when you interact with payment-related features - Privacy: https://stripe.com/privacy 4.2 Supabase (Authentication): - Purpose: User authentication, session management, and security - Cookies: Related to authentication state and token management - Duration: Session-based with configurable refresh periods - Privacy: https://supabase.com/privacy We do not control the cookies set by third-party services. Please refer to the respective privacy policies of these providers for more information about their cookie practices. We do not use cookies for advertising or retargeting purposes. No advertising networks or social media tracking pixels are used on the Service.

You have several options for managing cookies: 5.1 Cookie Consent Banner: When you first visit the Service, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time through Settings > Privacy > Cookie Preferences. 5.2 Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically set your browser to: - Block all cookies - Block only third-party cookies - Delete cookies when you close the browser - Notify you when a cookie is being set Please note that blocking essential cookies may prevent you from using the Service or significantly impair its functionality. 5.3 Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout. 5.4 Do Not Track: The Service currently does not respond to "Do Not Track" (DNT) browser signals, as there is no industry-standard interpretation of DNT signals. However, you can manage your tracking preferences using the methods described above. 5.5 Mobile Devices: On mobile devices, you can manage cookie preferences through your device settings. Both iOS and Android provide options to limit ad tracking and manage cookie storage. For questions about our cookie practices, please contact us at privacy@wiselogic.co.th.