Refund Policy

This Refund Policy outlines the terms and conditions under which WiseLogic Co., Ltd. ("WiseLogic," "we," "us," or "our") provides refunds for the SQUID AI platform (the "Service"). We are committed to fair and transparent billing practices. All subscription fees are billed in Thai Baht (THB) and processed through Stripe. Refunds, when approved, will be issued to the original payment method used for the transaction.

The Free Plan (฿0/month) is provided at no cost and therefore is not eligible for any refund. No billing information is required for the Free Plan, and no charges will be incurred unless you voluntarily upgrade to a paid plan.

3.1 Cancellation: Monthly subscriptions (Starter at ฿990/month, Pro at ฿2,990/month, and Enterprise at ฿14,990/month) may be cancelled at any time. Upon cancellation, you will retain access to your plan's features until the end of the current billing period. No prorated refunds are provided for the remaining days of the current billing cycle. 3.2 Refund Eligibility: We offer a full refund for monthly subscriptions only if all of the following conditions are met: - The refund is requested within 7 days of the initial subscription or a billing cycle renewal - You have consumed less than 10% of your plan's monthly credit allocation during the billing period in question - No more than 1 refund has been issued to your account in the past 12 months 3.3 Service Issues: If the Service experiences significant downtime (exceeding our 99.9% uptime commitment) or critical functionality failures during your billing period, you may be eligible for a prorated credit or refund based on the duration and severity of the issue, at our reasonable discretion.

4.1 If you subscribe to an annual billing plan, you may request a full refund within 14 days of the initial purchase, provided you have consumed less than 5% of the total annual credit allocation. 4.2 After the 14-day period, annual subscriptions are non-refundable. However, you may cancel your annual subscription at any time, and you will retain access to the Service until the end of your annual billing period. 4.3 Downgrade requests during an annual subscription will take effect at the start of your next annual billing cycle. No partial refunds or credits are provided for downgrades mid-cycle. 4.4 In exceptional circumstances (such as extended service outages or billing errors), we may consider providing a prorated refund or account credit at our discretion.

5.1 Credit packs purchased separately from your subscription plan are non-refundable once the purchase is confirmed. 5.2 If a credit pack purchase was made in error (e.g., duplicate purchase), you may request a refund within 48 hours of the purchase, provided none of the purchased credits have been consumed. 5.3 Unused purchased credits remain valid for 12 months from the date of purchase. Expired credits are forfeited and are not eligible for refund or extension. 5.4 Credits included in your subscription plan are not transferable, exchangeable, or refundable as a separate line item.

6.1 Overage charges are incurred when your usage exceeds your plan's monthly credit allocation and any purchased credit packs. Overage charges are billed at the end of each billing cycle. 6.2 Overage charges are generally non-refundable, as they represent actual usage of the Service that has already been consumed. 6.3 If you believe overage charges were incurred due to a technical error, unauthorized access, or a bug in the Service, please contact support@wiselogic.co.th within 14 days of receiving the overage invoice. We will investigate and, if warranted, issue a full or partial refund. 6.4 To prevent unexpected overage charges, we recommend setting spending limits in your account settings. We send notifications when you reach 80% and 100% of your monthly credit allocation.

To request a refund, please contact us using one of the following methods: 7.1 Email: Send your refund request to support@wiselogic.co.th with the subject line "Refund Request" and include: - Your account email address - The transaction date and amount - The reason for your refund request - Any supporting documentation (screenshots, error messages, etc.) 7.2 In-App: Navigate to Settings > Billing > Request Refund within the SQUID AI platform. 7.3 All refund requests are reviewed by our billing team. We may contact you for additional information to process your request. 7.4 We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy or that we determine, in our reasonable judgment, to be fraudulent or abusive.

8.1 Approved refunds are processed within 5-10 business days of approval. The actual time for the refund to appear in your account depends on your payment provider and financial institution. 8.2 Refunds are issued to the original payment method used for the transaction. We cannot issue refunds to a different payment method or bank account. 8.3 For credit card payments, refunds typically appear on your statement within 5-10 business days after processing. For bank transfers, refunds may take up to 15 business days. 8.4 You will receive an email confirmation when your refund has been processed, including the refund amount and expected timeline. 8.5 If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, then contact us at support@wiselogic.co.th for assistance.